Published On: Sat, Sep 9th, 2017

Five Tips for Evaluating a Restoration Company

When you sustain damage in your home due to a fire, storm or other catastrophe, you want to find professionals who can clean up the mess in a thorough, environmentally responsible way. But, how do you choose a company that fulfills all of your requirements? One way is to evaluate each company using a set of guidelines. Look at five tips that can help you begin an evaluation of a restoration company to see if it’s right for you.

Evaluating a Restoration Company

Look for the Variety of Services

Does the restoration company provide a variety of services? For instance, one company may clean up damage from fires and storms while another offers those services along with tree removal, mold removal, flood restoration and more. A company providing a variety of restoration services has the experience to analyze your damage and pair it with the appropriate cleanup work. Naturally, you want to hire a company that is familiar with the type of damage you have in your home or business.

Search for Proven Success

Another tip for evaluating a restoration company is to look at its previous successes. The owners of the company should be glad to describe the projects they’ve completed as well as the specific ways they helped clean up the damage. In fact, they’re sure to be proud of the work they’ve done. A company with proven successes is likely to be a reliable choice for you.

Find Out the Qualifications of the Team

A restoration company must have a team of professionals performing the work. So, it’s a good idea to ask about the credentials and training of these professionals. Knowing a team’s credentials helps you to learn more about the level of their work. Plus, ask if the company uses environmentally-friendly techniques when cleaning up water, smoke and other types of damage.

Does the Company Provide Follow-Up Attention?

A company that provides customers with follow-up service is likely to be a first-rate choice. Follow-up service may be in the form of a phone call from a representative of the company asking if the customer is happy with the cleanup work. Or, it may come in the form of a visit from a representative to inspect the work that was done. Either way, follow-up service shows a restoration company cares about the quality of its work and the satisfaction of its customers.

Is the Company Willing to Answer Questions?

If you’ve never had restoration work done before you’re likely to have lots of questions about the process. How long does it take? What sort of equipment is involved? These are just two of the common questions asked by customers. A trustworthy, qualified restoration company will be glad to answer any questions a customer has about the work, the price, the equipment, etc. In fact, a first-rate restoration company makes it a priority to ensure customers are at ease with every step of the project.

Finally, it is wise to evaluate three or four restoration companies to make sure you end up with a business you’re comfortable with. You may want to create a list of questions so you can refer to each company’s answers as you make your final decision.

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