Published On: Tue, Sep 23rd, 2014

Has There Been an Increase in Customer Support Services Being Outsourced?

Outsourcing became something of a buzzword in 2014. In the future, however, will more businesses be outsourcing their customer support functions? It has been suggested that a lot of call handling services are being outsourced to India and other countries. Media reports are suggesting that there is a significant loss of customer service within the UK as a whole.

Customer Support Services

Outsourcing has become an important way for businesses, the world over, to save money. After all, who wants to spend more money than they have to? In the current, tenuous economic market, you could forgive companies who want to preserve cash. Outsourcing provides cheap solutions for all businesses. It allows them to have significant business functions within their companies. But, they don’t have to pay a premium for the service.

So, has there been a steady increase in customer support services being outsourced? Or, is the media making more of this than is necessary?

Outsourcing 101

Outsourcing has always been accessible for businesses. For smaller ventures, they are keen to conserve their budget and outsource certain functions. Customer services are not the only services that are being outsourced. Marketing, sales and web design are all outsourced on a daily basis. So, why is there a focus on customer service outsourcing?

It seems that people rely on customer service heavily. In the UK, more and more people utilise the customer support services. If the experience a customer receives is wrong, they are likely to be vocal about it. Rightly so. As consumers, you expect to receive a high level of customer support. But, is there a link between bad customer support and outsourcing? In short, no.

Outsourcing Can Be Beneficial for UK Businesses

In the current economic climate, outsourcing is proving to be popular. UK businesses are keen to conduct their business affairs using outsourcing. Outsourcing provides cheaper, and more professional, solutions to expensive in-house procedures.

It seems that there has been an increase in customer support services being outsourced. According to Aquarius UK, they have seen steady growth with this venture. This is positive news. After all, it seems that many people are fearful of outsourcing. They see it as taking jobs out of the local economy. But, with domestic call handling services, there is a wider scope for businesses to succeed. This is positive news all round.

There are obvious financial benefits for businesses. But, there is also a creation of job opportunities for many. This is especially true within the local community. If a call handling company in London is taking on new clients, the company will advertise for staff. All of this domestic handling of business is positive news for the British economy.

Who doesn’t want more money being ploughed back into the domestic economy? After all, all businesses can benefit from this function.

Domestic outsourcing is proving to be cost-effective. It is an efficient strategy for all businesses to adopt. It makes business processes run better. It can ensure that the company and its customers are getting the best from UK companies. It is a strategic vision that all companies should at least consider. Customer service functions have never been more productive, and all this is thanks to outsourcing.